FESCO Customer Service If you’re a resident of Faisalabad, Sargodha, Jhang, or any of the surrounding districts in Punjab, Pakistan, chances are your electricity is supplied by FESCO — the Faisalabad Electric Supply Company. Whether it’s an unexpected power outage, a high bill, or a faulty meter, knowing how to reach FESCO’s customer support can make all the difference. In this comprehensive guide, we’ll walk you through everything youFESCO Customer Service need to know about FESCO’s customer service, emergency contacts, complaint process, and the latest service channels available in 2025.
What is FESCO, and Why Customer Support Matters
FESCO is one of Pakistan’s major electricity distribution companies, FESCO Customer Service serving over 4.5 million customers across eight districts in Punjab. While it’s praised for lower line losses and relatively efficient operations compared to other DISCOs, customers still face issues ranging from frequent outages to billing errors.
This is why having direct, accurate access to customer service — especially during emergencies — is crucial. Whether it’s day or night, FESCO has established multiple ways for you to reach out, and in this article, we break down the most effective ones.
FESCO Helpline Numbers (Updated 2025)
For any immediate issue or query, your first line of contact FESCO Customer Service should be the FESCO helpline. Here’s a quick overview of the most important numbers:
24/7 UAN Number
- UAN: 0800-66554 (Toll-Free)
- Alternate Helpline: 118 (works from mobile & landline)
You can call these numbers 24/7 for:
- Power breakdowns
- Emergency repairs
- Bill complaints
- Overbilling issues
- Transformer faults
SMS Complaint Service
You can also register complaints by sending an FESCO Customer ServiceSMS with your reference number:
- Format: “CMP [space] Reference Number”
- Send to: 8118
This service is helpful during outages when internet connectivity is limited.
Area-Wise Emergency Contacts
Each FESCO subdivision or regional office has its own local control room for faster response times. Below are contact numbers for key divisions:
Faisalabad Circle
- West Sub-Division: 041-9220184
- East Sub-Division: 041-9200592
Sargodha Region
- Control Room: 048-9230105
- Complaint Office: 048-3722134
Jhang Circle
- Control Room: 047-9201044
- Line Fault Complaints: 047-9200707
These local numbers ensure that your FE SCO Customer Serviceissue reaches the right technical staff without delay.
FESCO Online Complaint Portal
FESCO offers a user-friendly web portal where you can submit and track complaints:
Website: www.fesco.com.pk
Steps to File a Complaint Online:
- Visit the official site.
- Navigate to the “Customer Services” section.
- Click on “Register Complaint.”
- Enter your reference number, mobile number, FESCO Customer Service and a brief description of the issue.
- Submit the form.
You’ll receive an acknowledgment message and a tracking ID. Most complaints are addressed within 24 to 72 hours.
FESCO Mobile App (FESCO Light) – 2025 Version
FESCO launched a modernized version of its mobile app in 2025 to provide a digital-first customer experience.
Features Include:
- View/download duplicate bills
- Track complaint status
- Report meter tampering or outages
- Apply for new connections
- Live outage notifications
Available on both Android and iOS, FESCO Light allows FESCO Customer Service customers to skip call queues and resolve most issues in-app.
Real-Life Example: How Timely Customer Service Can Help
Imagine this: It’s 2 AM in a small town near Toba Tek Singh. A transformer blows up, plunging your entire neighborhood into darkness. You don’t have internet, but you remember the SMS service. You send a quick text to 8118 with your reference number. Within 15 minutes, you get a reply that your complaint is being processed. By 4 AM, the local FESCO crew arrives and begins repair work.
This scenario illustrates how accessible customer service FESCO Customer Service isn’t just a convenience — it can be a lifeline during emergencies.
Email and WhatsApp Support
Email for Complaints and Feedback
Send a detailed message with your reference number, address, FESCO Customer Service phone number, and scanned copy of your bill if needed. FESCO generally replies within 1–2 business days.
WhatsApp Support (2025)
FESCO is currently testing a WhatsApp Chatbot for limited regions:
- Send Message: 0311-1111180 (Pilot program)
- Services include duplicate bills, outage updates, and complaint registration
Common Complaints and How to Solve Them
Here are some common customer complaints and best ways to resolve them:
1. Overbilling
- Check meter reading vs. bill
- Submit complaint via app or portal
- Include photo evidence
2. Frequent Power Cuts
- Contact your local office for planned outage schedule
- Use mobile app for real-time alerts
3. Voltage Fluctuations
- Report immediately to helpline
- Log complaints with photos or videos if possible
4. Transformer Overload or Blasts
- Use local control room contact
- Mention time and area of fault
Tips to Get Faster Resolution
Here’s how you can increase the chances of quick issue resolution:
- Keep your reference number handy — this is your unique consumer ID.
- Always note complaint ID given on call, app, or email.
- Use multiple channels (e.g., call + SMS + portal) if the issue is urgent.
- Follow up politely if no action is taken within 48 hours.
FESCO Social Media Channels (for Updates Only)
While FESCO does not currently accept complaints FESCO Customer Service on social media, it regularly posts updates on:
- Facebook: @FESCO.Official
- Twitter: @FESCO_Official
You can follow these pages for outage updates, load-shedding schedules, and safety tips.
Final Thoughts: Your Power, Your Right
As a FESCO consumer, you have every right to demand reliable electricity and timely service. The good news is, FESCO is making strides to modernize its operations, digitize complaint handling, and reduce downtime.
Whether you prefer calling, texting, or logging in online, multiple channels are available at your fingertips. By staying informed and proactive, you can make sure your voice is heard — and your lights stay on.
If you’re ever in doubt, start with the UAN 0800-66554 or dial 118. Your connection to help is just one call or click away.